BEHAVIOR BREAKTHROUGHS

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our behavioral services, whether delivered via telehealth, in-person in Barcelona, Spain, or through our website. We are committed to safeguarding your privacy and ensuring compliance with applicable laws and regulations.

Information We Collect

**Personal Information:**

• Name, contact details, and demographic information
• Health and medical history relevant to behavioral services
• Billing and payment information

**Telehealth-Specific Information:**

• IP address and device information
• Video and audio recordings of telehealth sessions (with your consent)

**In-Person Services Information:**

• Appointment schedules and attendance records
• Written notes from in-person sessions

**Website Information:**

• Browsing history and interactions with our website
• Cookies and similar technologies data
• Information submitted through online forms

How We Use Your Information

We use your personal information to:

• Provide and improve our behavioral services
• Communicate with you regarding appointments and treatment
• Process payments and handle billing inquiries
• Comply with legal and regulatory requirements
• Enhance and personalize your website experience

Data Protection and Security

We implement appropriate technical and organizational measures to ensure the security of your personal data. These measures include:

• Encryption of data in transit and at rest
• Access controls and authentication procedures
• Regular security assessments and updates
• Secure storage of physical documents and records

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.

Your Rights

Under the General Data Protection Regulation (GDPR) and Spanish Data Protection Act 3/2018, you have the right to:

• Access your personal data
• Rectify inaccurate or incomplete data
• Request erasure of your data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

Telehealth-Specific Considerations

For telehealth services:

• We use secure, GDPR-compliant platforms for video consultations
• You are responsible for ensuring the privacy of your environment during telehealth sessions
• We recommend using a private, secure internet connection

In-Person Services Considerations

For in-person services in Barcelona:

• Physical records are stored in locked cabinets with restricted access
• Our facilities are equipped with security measures to protect your privacy
• Staff members are trained in confidentiality and data protection procedures

Website Privacy

**Cookies and Tracking Technologies:**

• We use cookies and similar technologies to enhance your browsing experience and analyze website traffic
• You can manage cookie preferences through your browser settings

Confidentiality

All information shared during behavioral services, whether in-person, via telehealth, or through our website, is subject to professional confidentiality standards. We will not disclose your information without your consent, except as required by law or in cases of imminent danger.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website, and we encourage you to review this policy regularly.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.

By using our services or accessing our website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.